Refund policy

We hope you love and cherish our products!

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us directly at hello@shopjemgarden.com with your order number and the issue with your product within 5 days of receiving the item. 

We offer a 15 day return policy, which means you have 15 days after receiving your item to request a return. In order to be eligible for a return all Items must be new, unused with all original components & packaging. Unfortunately, we are unable to accept exchanges or returns on any items that are broken, chipped, scratched or damaged from regular wear & tear. Please follow all product care instructions.

Please email us at hello@shopjemgarden.com with the subject line"Return" and include your order number and reason for return in the body of the email to help expedite the process.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopjemgarden.com